Complaints Policy

At Amanstra Consulting, we are committed to upholding the highest standards of ethics, integrity, and legal compliance in all aspects of our operations. Our compliance policy outlines our dedication to following applicable laws, regulations, and industry standards to ensure the trust and confidence of our clients, partners, and stakeholders.

Legal Compliance: We strictly adhere to all relevant laws and regulations governing our industry, including but not limited to, data protection, anti-corruption, and competition laws.

Our team members are expected to stay informed about legal requirements applicable to their roles and responsibilities and to conduct their activities in accordance with these regulations.

Ethical Conduct: We promote a culture of honesty, integrity, and respect among our team members. We prohibit any form of unethical behavior, including fraud, bribery, insider trading, and conflicts of interest. Confidential information obtained during business must be handled with the utmost care and discretion.

Client Confidentiality: We recognize the importance of protecting the confidentiality of client information. Our team members are required to safeguard all client data and proprietary information, using secure methods of storage and transmission.

Anti-Money Laundering (AML) and Anti-Terrorism Financing (ATF): We have implemented policies and procedures to detect, prevent, and report any activities related to money laundering or terrorism financing. Our employees are trained to identify suspicious transactions and report them to the appropriate authorities as required by law.

Data Privacy: We are committed to protecting the privacy and security of personal data collected from clients, employees, and other stakeholders. Our data handling practices comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP) where applicable.

Training and Awareness: We provide regular training and educational programs to our employees to ensure they understand their compliance obligations and responsibilities. Compliance awareness is integrated into our organizational culture, with ongoing communication and reinforcement of ethical and legal principles.

Reporting and non-retaliation: We encourage all employees to report any suspected violations of our compliance policy or ethical standards. We have established confidential reporting channels where employees can raise concerns without fear of retaliation.

Compliance Monitoring and Review: We conduct regular reviews and audits of our compliance program to assess its effectiveness and identify areas for improvement. Our management team is responsible for overseeing compliance efforts and ensuring that policies and procedures are kept up-to-date with evolving legal and regulatory requirements.

By adhering to our compliance policy, we demonstrate our commitment to operating with integrity and accountability, thereby earning the trust and confidence of our clients and stakeholders.