BOOSTING TIMELY PAYMENTS

[ BOOSTING TIMELY PAYMENTS ]

HOW STANDARDIZATION AND INNOVATION CATAPULTED A TELECOM PLAYER'S 0-30 DAYS COLLECTION RATE TO 85%, RESULTING IN $50 MN MONTHLY INCREASE AND 80% REDUCTION IN WRITE-OFFS

PROBLEM
Key Challenges?
Our Solution
The Result

A Telecom Player's Percentage Of Dues Collected Within 30 Days Of
Billing, Also Known As 0-30 Days Collection Was 65%, Indicating A
Low Rate Of Timely Payment Collection.

Lack of strict disconnection process after certain thresholds
Variation in the timelines for disconnection for various products
Lack of IT capacity to disconnect large volume of accounts
Insufficient notifications to customers to inform about outstanding dues
Customer mind-set to get line reconnected with partial payments
Lack of innovative notification channels beyond SMS

Standardization of disconnection timelines for all products across Segments
Communication to customers about the Disconnection
process across the customer lifecycle
Introduction of 6 innovative communication methods
to customers to clear the outstanding dues with
increased frequency.
Tie-up with Credit Bureau to impact the Credit Ratings
basis outstanding dues

A gradual increase of 0-30 Day collection% from 65% to 85%
An additional increase of $50 Mn collections per month
Reduction in Write-off amount by 80% due to improvement in early-stage collections