TRANSFORMING THE IT OF A MID-SIZED HOSPITAL CHAIN

Persistent IT Issues: The hospital chain faced ongoing IT problems
affecting operations and straining ties with the existing service provider

Poorly Defined IT Operating Model: Lack of a clear and effective IT
operating model resulted in ongoing issues and inefficiencies.

Misaligned Services and SLAs: Services provided by the IT service provider
were not aligned with the hospital's needs, and Service Level Agreements
(SLAs) were undefined or unmet.

Gaps in IT Capabilities: Identified gaps in IT capabilities impacting overall functionality and support for healthcare operations.

• Thorough Analysis: Conducted detailed root cause analysis of IT
  challenges.
• Stakeholder Interviews: Collaborative interviews with senior stakeholders
  for a comprehensive understanding.
• New IT Operating Model: Designed and developed a tailored IT operating model addressing identified issues.
• Options Presentation: Presented five potential options for the new IT
  operating model based on market knowledge.
• Detailed Design and Transition Program: Led a team to create a final
  detailed design and executed a comprehensive transition program
  involving five distinct workstreams.

• Resource Allocation: Improved foundational aspects enable the hospital to allocate more resources to technology investments.
• Improved Collaboration: IT team gained significant experience, fostering
  improved collaboration with other hospital departments.
• Enhanced Relationship: Improved relationship allows strategic discussions on priorities and effective management of the IT project portfolio.
• Employee Satisfaction: Notably improved employee satisfaction with
  rising engagement scores and fewer IT-related problems.
• Efficient Workforce: Swift resolution of employee concerns by the IT department contributes to a more efficient and contented workforce.
• Foundation for Growth: The IT transformation laid the foundation for continued growth and success in a rapidly evolving healthcare
  landscape.