REVITALIZING HEALTHCARE EXCELLENCE

This case highlights challenges affecting hospital operations, finance, and
patient care. Proposed strategic initiatives aim to optimize processes, boost
revenue, and enhance patient satisfaction.

• Current Health Checkup Rate: 11 per day (below optimal standards).
• Extended Turnaround Times (TAT) for Credit Bill Processing, Nursing
  Handover, Day Care Surgery Billing, Coagulation Lab Tests, and Account Closure.
• Missed Opportunities in Preventing Ventilator-Associated Pneumonia (VAP).
• Inaccurate Patient File Updates Resulting in Missed Billable Medical Events.
• Low Surgery Adherence (40%) and Theater Resource Underutilizations
• High Billing Errors, Medication Errors, Defects in Admission Process, and Late Report Generation.
• Low Client Satisfaction Index.

• Operational Efficiency: Prolonged TAT across various processes, underutilization of
  resources, and errors affect operational effectiveness.
• Financial Performance: Extended account closure time, billing errors, and missed billable events impact revenue streams.
• Patient Care Quality: Medication errors, delayed reports, missed medical events, and low adherence affect patient safety and satisfaction.

• Increased Health Checkups from 11 to 200 per day.
• Enhanced workflow efficiency, allowing more time for nurses to dedicate to patient care.
• Streamlined billing processes, speeding up patient turnover, and optimizing resource utilization.
• Increased bottom line by reducing material consumption from 30% to 28% of revenue through strategic measures.
• Reduced TAT for account closure from 30 days to 15 days, ensuring timely availability of financial information.
• Increased surgery adherence from 40% to 85%, maximizing theater, manpower, and
  resource utilization.
• Reduced TAT for Coagulation lab tests from registration to report dispatch to 2.5 hours from 4 hours.