HELPING A HOSPITAL TURN DIGITAL TRANSFORMATION INTO COMPETITIVE EDGE

A regional mental health hospital initiated a digital transformation journey to enhance patient experience. The goal was to quickly implement new digital functionalities, translating innovative ideas into tangible patient benefits, necessitating an agile mindset and technological advancements.

Limited Agility:

• Challenges in swiftly adapting to and
  implementing new digital functionalities hindered efficient response to  evolving patient needs.

Collaboration Barriers:

• Existing barriers between hospital management, technology, and quality
  assurance functions impeded seamless collaboration and effective communication.

Lack of Formalized Delivery Model:

• Absence of a formalized end-to-end delivery model led to delays and inefficiencies in translating ideas into operational phases.

Strengthening Connections:
Focused on establishing stronger connections among hospital
management, technology, and quality assurance for
consistent engagement throughout the development process.
Formalized Delivery Model:
Crafted an end-to-end delivery model from idea inception to
operational phases to expedite the digital transformation
process.
Dismantling Barriers:
Efforts made to dismantle barriers and foster unity among
internal teams and external suppliers, creating a cohesive,
customer-centric team.

Improved Collaboration:
Regular check-ins and showcase sessions became the norm,
facilitating continuous dialogue among business experts,
technical designers, and testers.
Concurrent Digital Transformation Initiatives:
Multiple streams of digital transformation initiatives are now
running concurrently, leading to substantial anticipated
savings in time and costs.
Rapid Transition to Digital-First Institution:
The hospital is rapidly becoming a digital-first healthcare
institution, better equipped to meet the evolving needs of
patients and healthcare providers. The novel delivery model
has enhanced efficiency and cost-effectiveness in their digital
evolution.